Delete Your Account
We're sorry to see you go. Here's exactly what happens, how long it takes, and what to consider first.
Important warning
Deleting your account is permanent and irreversible. Once your account is deleted, you will lose access to all your data, including:
- All tasks, goals, and milestones
- Your vision board and notes
- Calendar synchronization settings
- All preferences and customizations
- Your account history and progress
This action cannot be undone.
What Happens When You Delete Your Account?
Immediate Effects
- Your account will be immediately deactivated
- You will be logged out of all devices
- You will no longer receive notifications from the App
- Your data will no longer be accessible through the App
Within 30 Days
- All your personal data will be permanently deleted from our active databases
- Your tasks, goals, milestones, and vision board content will be removed
- Your Google account connection will be revoked
- Your FCM push notification token will be deleted
- Your profile information will be erased
Within 90 Days
- All backup copies will be purged from our systems
- Any cached data will be cleared
What We Keep
In accordance with our Privacy Policy, we may retain certain information when required by law:
- Aggregated, anonymized analytics data (no personal identifiers)
- Records required for legal compliance or dispute resolution
- Fraud prevention and security logs (without personal identifiers)
Before You Delete
Please consider these alternatives before permanently deleting your account:
Export your data
Download a copy of your tasks, goals, and other content before deleting your account.
Contact support to request a data export.
Take a break
You can simply log out and stop using the app without deleting your account.
Your data will be safely stored if you decide to return.
Disable notifications
Turn off push notifications if they're bothering you without deleting your account.
Go to Settings → Notifications in the app.
Reset your data
Clear your tasks and start fresh without losing your account.
Manually delete content in the app.
How to Delete Your Account
Method 1: Delete from the App (Recommended)
Open the App
Launch Runners on your mobile device
Go to Settings
Tap the menu icon and navigate to Settings
Find Account Settings
Scroll down to the Account section
Delete Account
Tap "Delete Account" and confirm your decision
Verify
Enter your email address to confirm deletion
Method 2: Request Deletion via Email
If you cannot access the app, you can request account deletion by email:
Send an email to: support@runnersapp.com
Subject: Account Deletion Request
Include the following information:
- The email address associated with your Runners account
- A clear statement that you want to permanently delete your account
- Confirmation that you understand this action is irreversible
Email template
Subject: Account Deletion Request To whom it may concern, I am requesting the permanent deletion of my Runners account associated with the email address: [YOUR_EMAIL@example.com] I understand that: - This action is permanent and irreversible - All my data will be deleted within 30 days - I will lose access to all my tasks, goals, and content Please proceed with deleting my account. Thank you, [Your Name]
Processing time: we process deletion requests within 5–7 business days and send you a confirmation email once your account has been deleted.
After Account Deletion
- Confirmation: You will receive an email confirming your account deletion
- Google Calendar: Your Google Calendar integration will be automatically disconnected
- Device Data: Uninstall the Runners app from your device to remove any locally cached data
- Google Account: Revoke Runners' access in your Google Account permissions
- Re-registration: You can create a new account in the future, but your previous data cannot be recovered
Your Privacy Rights
Account deletion is one of your fundamental privacy rights. Under GDPR, CCPA, and other privacy laws, you have the right to:
- Right to Erasure: Request deletion of your personal data
- Right to Data Portability: Request a copy of your data before deletion
- Right to Information: Know what data is being deleted
- Right to Confirmation: Receive confirmation that your data has been deleted
For more information about your privacy rights, please read our Privacy Policy.
Need Help?
If you have questions about account deletion or need assistance, please contact us:
Email: support@runnersapp.com
Privacy Officer: privacy@runnersapp.com
Response Time: Within 48 hours
Why Are You Leaving?
We'd love to hear your feedback to help us improve Runners. If you're willing to share why you're deleting your account, please send us a message at feedback@runnersapp.com.
Your feedback helps us build better products for everyone. Thank you!